Refund Policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Our products are categorized for personal and intimate use, meaning returns are not accepted if the protective packaging or hygiene seals are removed. Upon receipt, you'll find a protective seal to prevent trying on. Do not remove this plastic seal if you plan to return the item. The intact plastic label on these products is crucial for returns.